These Terms of Use (the “Agreement”) govern the relationship between Collab We OU (“we”, “us”, “our”) and you as a user (“you”, “your”) in connection with your access to and use of the mobile application “Lunvea” (the “App”).
We recognize the importance of safeguarding personal data and are committed to processing such information in a lawful, fair, and transparent manner. This document explains what types of data may be processed, the purposes for which such data is used, and the rights available to users.
By accessing or using the App, you acknowledge that you have reviewed this Privacy Policy and agree to its terms.
In the course of providing the App, we may process information that can be used to identify an individual either directly or indirectly. Such information may be provided by the user voluntarily, generated through the use of the App’s functionality, or collected automatically through technical means.
Where the App allows users to input personal metrics, such as physiological or activity-related data, this information is typically stored locally on the user’s device and remains under the user’s control. Similarly, when users contact us for support, we may process the information provided in such communications solely for the purpose of responding to the request and maintaining service quality.
The App also relies on certain device functionalities, including access to the camera, in order to deliver its core features. Any data captured through such functionality is processed in real time and is not retained or transmitted to our servers unless explicitly required. Measurement results may be stored on the user’s device if the user chooses to do so.
In addition, certain technical and usage-related information may be collected automatically. This may include device characteristics, operating system details, network information, approximate location derived from technical identifiers, and interactions with the App. Such data is generally aggregated and used for analytical purposes, without directly identifying individual users.
The information processed in connection with the App is used to ensure the proper functioning of its features, to maintain and improve performance, and to enhance the overall user experience. It may also be used to analyze usage patterns, detect technical issues, and ensure the security and integrity of the App.
Where applicable, information may be used to provide relevant content or communications, including responding to user inquiries or informing users about updates to the App or related policies.
We process personal data only to the extent necessary for these purposes and in accordance with applicable legal requirements.
In order to operate and improve the App, we may engage third-party service providers, including analytics and advertising partners. These providers may process certain technical data independently, using their own technologies and policies.
While we take reasonable steps to select reliable partners that implement appropriate safeguards, we do not control the data processing practices of such third parties outside the scope of our services. Users are encouraged to review the privacy policies of those providers where applicable.
The App may also contain links to external services or platforms. We are not responsible for the content or data handling practices of such third-party resources.
We do not sell personal data to third parties. Information may be disclosed only where necessary to provide the App’s functionality, comply with legal obligations, protect our rights, or in connection with a business transaction such as a merger or acquisition.
Any such disclosure is carried out in accordance with applicable laws and subject to appropriate safeguards.
Given the global nature of digital services, information processed in connection with the App may be transferred to and stored in jurisdictions outside the user’s country of residence.
In such cases, we take reasonable measures to ensure that personal data remains protected, including working with service providers that implement adequate data protection standards and applying appropriate technical safeguards where feasible.
We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and regulatory requirements.
Information stored locally on the user’s device remains under the user’s control and may be deleted at any time through the App or by uninstalling it. Certain data may be retained for a limited period where required for legal, security, or operational reasons.
Depending on the applicable legal framework, users may have certain rights in relation to their personal data, including the right to access, correct, or request deletion of such data, as well as the right to restrict or object to specific processing activities.
Requests related to personal data may be submitted using the contact information provided below. Please note that where data is processed by third-party providers, users may need to contact those providers directly.
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures are based on generally accepted industry practices and take into account the nature of the data and the risks associated with its processing.
Despite these efforts, no method of data transmission or storage can be guaranteed to be completely secure. Accordingly, while we strive to protect personal data, we cannot ensure absolute security.
The App is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that such data has been collected without appropriate authorization, we will take steps to delete it promptly.
This Privacy Policy may be revised periodically to reflect changes in our practices or legal requirements. Any updates will be indicated by the revision of the “Last updated” date.
Continued use of the App following such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or the processing of your data, you may contact us at support.team@collabwe.org .